IK Multimedia Reviews

Amplitube is an amazing product but with such horrible customer service I switched to BIAS FX. I bought the basic version and wanted immediately to upgrade, literally asked to pay the balance instead of throwing to the trash 40$. They reply via email a very 'bot' answer and general without any recollection to the situation. I was so frustrated I took my money elsewhere.

I made a mistake choosing some promo software, and the team help me a lot to get the right things. Very appreciated. I have a lot of hardware and software from ik, and very satisfied always.

I ordered the standard version of their Amplitude 5 plugin, and then decided after that I'd rather buy the Max version instead. I asked for a refund, and thankfully they gave me one to be nice. I think they typically have a no-refunds policy so I'm really thankful they were able to make an exception in my case. I then bought the Max version and I'm really liking it so far!

Great customer service. I had an issue figuring out how to download products I had purchased on a group buy. It took a little while to get to a clear understanding of the issue, but as soon as we did, IK resolved it in a way that was easiest and most helpful to me! I very much appreciate it. I am very happy with my customer service experience.

Absolute legendary service. People often complain about IK Multimedia without reason. They provide formidable products at accessible prices. And they solved my issues in a time scale of 4 hours. Superb.

The IK support was very polite, helpful and thorough. I had a difficult issue with 2 plugins that wouldn't stay authorized within the manager. The support tech stayed on the case til we got it figured out and settled.

I'm amazed with the customer support service of IK Multimedia!

I had this problem with one of theirs interfaces I recently bought... I couldn't update the firmware... so I contacted them by email, we traded 3 emails and we went on trying everything to find the solution for my problem and they never gave up! They couldn't rest until my problem was solved! Amazing! I totally recommend IK Multimedia... the support service is fantastic

This is my review of irig duo. I purchased the unit and upon use, major issue with no sound. All leads from ipad to instrument, speaker were done. Control knobs set....
No sound.
Contacted IK for a solution and got nothing but a runaround. My issue wS not solved. Customer support is a negative to me.
I can't get rid of this unit fast enough. Going back to Focusrite as my interface. Should have never stopped using it. Their 3rd generation models work with ipad.

I contacted IK Multimedia Support Team for a little problem I had; Ariel from the Support replied instantly and kindly gave me all the instructions to solve the issue. Excellent!

I made my first Sampletank purchase with IK Multimedia back 2001. Throughout this time, through growing pains, and changes, advancements, perhaps even some mis-steps, in how we do things....they have always sought to provide the best, most reliable products and services available. Their customer support has always been top-notch....and i still enjoy even their oldest gear. Great sounds, great interfaces....
and simply a great company that helped shape what we know as digital music-making. Proud to be a customer.